Dispute Management for SAP Customers

For organizations using SAP’s ERP system, invoice disputes can be a major problem, costing precious time, resources and money. SAP dispute management automation should be a top priority for organizations that have an underperforming payment system and are over-reliant on human-intensive AP dispute management processes. 

Understanding Issues with SAP Dispute Management

Invoice dispute issues most frequently arise when companies are too dependent on paper-based and manual AP processes. This can have severe negative effects on the overall performance and efficiency of an organization’s financial supply chain, holding up AP payments and harming cash flow. 

Organizations with inadequate dispute management capabilities often face negative consequences such as slow or delayed resolution times, costly invoice dispute processing, manual data entry, an overwhelming amount of email and phone inquiries related to invoice disputes, duplicate dispute submissions and dissatisfied suppliers or vendors.   

Leveraging Automation to Improve SAP Dispute Management

Direct Insite’s PAYBOX® is an automated AP solution for enterprises using the SAP ERP system. It reduces time spent on invoice disputes, and lowers processing and data entry labor costs.

Other benefits of an automated, add-on dispute management solution for SAP users include:

  • Efficiency Improvements: By automating SAP dispute management processes with Direct Insite’s PAYBOX® solution, companies can significantly improve efficiency of AP management functions and dispute processing. This saves time and money across an organization’s financial supply chain.   
  • Greater Accuracy: Manual data and information entry is prone to error. This exacerbates the amount of dispute management issues in organizations that do not currently employ an add-on AP automation solution for SAP ERP software.

    While the ERP software is effective, outside processes that are over-reliant on human data input are common sources of inaccuracies. These inaccuracies not only waste precious time and resources on backtracking and re-entry, they also eat away profits.

    With an automated dispute management solution for SAP programs, companies can mitigate the need for human data entry and reduce instances of error, ultimately driving enterprise efficiency and optimizing revenue.
  • Stronger Supplier Relationships: In addition to causing problems with inefficiencies and inaccurate information, a lack of an automated dispute management solution for an enterprise SAP solution can damage supplier relations and loyalty.

    With Direct Insite’s PAYBOX® solution, suppliers can easily submit electronic dispute inquiries at either the invoice or line-item level. The inquiry is then automatically recorded and distributed to the authorized professional in an organization depending on your customized rules and settings. This fosters greater flexibility, visibility and convenience to strengthen relationships between buyers and suppliers.
  • Easy-to-Use Reporting: Direct Insite’s PAYBOX® solution provides comprehensive, user-friendly reporting features that enable enterprises to understand trends and insights in SAP dispute management processes, and further improve efficiency and performance. This includes the real-time status of all disputed invoices and other associated information.

By leveraging a sophisticated AP automation solution, organizations using SAP ERP software can improve financial operations and reduce the need for manual, paper-based processes.

Direct Insite is a certified SAP partner that has worked with many of the world’s largest enterprises running SAP software. Our PAYBOX® solution helps companies maximize the return on SAP investments and streamline the financial supply chain. To learn more about our dispute management solutions for SAP, call us at 954-510-3750.

SAP AP Automation Solutions